Aidacare

Warning!!! Warning!!! Please have an occupational therapist check your wheelchair. My first one the wheel fell off the first day. It was then reviewed by the maintenance man and he said it was all good! Well it was not! Their Brisbane depot lets things come not safe, and it then passes the safety maintenance officer. Mine had 1 foot rest at different levels (you need an alan key so it came like this. The back of it is too stretched and it does not stay on the back rest correctly. It is out of alignment and aggravated my condition as I have been totally unbalance in it. 2 were coming from Brisbane so one was dropped off. So this has got through Brisbane safely. And also the Gold Coast maintenance man - only one velco on one of the foot rests. It is not comfortable and correct for me to sit in and it is out of alignment as well. This should not happen at all. Very, very poor safety checking.

We hired equipment from Aidacare as we were about to travel and had not received our own equipment through a different source. Our inital interaction was good, but at pickup we were surprised to find the item that had been set aside for us was totally inadequate and there was no staff capable of changing it. We were told specs of the power wheelchair but these turned out to be incorrect and it was a great disappointment. On return from our trip I contacted Aidacare and they (eventually, once at management level) gave us a total refund. Thank you for the management level for handling this correctly. They even refunded a seperate pick up fee with not another question asked. Dealing with a company when things go well is easy, the true test is in times of trouble and I give Aidacare kudos for a good resolve. Thank you.