Question 1

What are Smash Repairs?

Accepted Answer

Smash repairs are the complete process of repairs, painting and other services (including new parts & mechanical work) to a damaged vehicle.

Question 2

What are the most common smash repairs?

Accepted Answer

The most common smash repairs are front and rear bumper bar repairs or replacements. Closely followed by door dents, front guard damage and rear quarter panel damage. Our work here in the Whitsundays can also be seasonal – cyclone season (full body damage and resprays), kangaroo / wildlife damage (usually front end and side damage work), school holiday accidents and vacationer vehicle accidents.

Question 3

Who do I contact first after a car accident, Airlie Smash Repairs, or my Insurance company?

Accepted Answer

We recommend contacting your Insurance company first and lodge a claim. Advise them that if the vehicle is not driveable, and they will organise a tow truck for you. Tell your Insurer that you want us – Airlie Beach Smash Repairs – as your repairer. Your insurer will then provide you with a claim number. Then contact us and provide us with your claim number.

Question 4

What is the process if my car is damaged in an accident?

Accepted Answer

• Call your Insurance Company and NOMINATE US "Airlie Beach Smash Repairs" as your choice of Repairer • Bring in your Insurance Claim Number, Insurance company name and your damaged vehicle to us for your Insurance quote (or get it towed in) • We will take images, quote your damages & submit it for you • We contact you when approved and ready to book in for repairs • Courtesy wash and you collect.

Question 5

Does my insurance cover my repairs?

Accepted Answer

Most car insurance policies will cover the cost of any repairs needed as a result of an accident. Check with your car insurance provider before starting any repair work and tell us your insurance company & claim number when coming in for a quote.

Question 6

Can I tell my insurance company where I want my vehicle repaired?

Accepted Answer

Most insurers will offer a choice of approved repairers. If your insurer tells you that you must use a certain smash repair business, you can always ask for clarification and suggest your own choice. Some Insurance companies also say that they do not have a repairer in the area and try to send you toward Mackay or Townsville. This is definitely not correct! Tell them you want to come to “Airlie Be

Question 7

If I am not at fault in an accident with another car (who is also insured), would I be better to claim against my insurance company or the other person’s insurer?

Accepted Answer

We highly recommend lodging a claim through your OWN insurance company and providing all the other persons details to your own insurer, as this is usually more time effective and a better outcome for yourself and the value of your own vehicle (your insurance company is there to help you as their first priority). If you choose as third party to the other persons claim, you may not have flexibility.

Question 8

Do I pay my insurance excess to you or my insurance company?

Accepted Answer

Most insurance companies will accept your excess payment when you lodge your claim. This can speed up your claim assessment. Some companies will allow you to pay your excess to us once your vehicle repairs are completed. Your insurance company will advise you what they prefer. Our company policy is that we request all insurance excesses or private work must be paid for upon or before collection.

Question 9

How do I get a quote from you?

Accepted Answer

Call us on 4946 6492 or come in and see us with your vehicle.

Question 10

Where is Airlie Smash Repairs located?

Accepted Answer

Airlie Smash Repairs are located at 3/8 William Murray Drive, Cannonvale QLD 4802. We are also on google maps.

Question 11

What is a full car respray?

Accepted Answer

A full car respray is the painting done to the whole vehicle. It is not a straightforward process of just repainting a car. It will involve stripping back the current layers of paint, repairing any rust or damage, prepping the area for repainting, and then repainting the vehicle.

Question 12

Are full car resprays covered by insurance?

Accepted Answer

If your vehicle is damaged in an accident and your insurance claim has been lodged and accepted, depending on the amount and areas of damaged panels, a full car respray may be covered by Insurance and carried out. This can mostly likely happen if your vehicle is damaged in a weather event, like hail, storm or cyclone.

Question 13

Is Paint Protection covered by Insurance?

Accepted Answer

Most insurance companies will cover external paint protection on your vehicle under your current claim. Insurance companies like you to provide a copy of your paint protection documentation and they also like to have it listed when you initially take out your policy with them. We recommend contacting your insurance company regarding paint protection as soon as you have it applied to your car.

Question 14

Do you replace windscreens?

Accepted Answer

We do not replace windscreens ourselves; we choose to contact the local windscreen companies who are trained to order, supply, replace and calibrate your windscreen for you. This can be done while your vehicle is getting repaired with us in our workshop, or at their business address.

Question 15

Do you clean my car after repairs?

Accepted Answer

After repairs are completed, we will give your vehicle a courtesy wash and basic vacuum before you collect your vehicle.

Question 16

Do parts already come painted, and you just fit them to my car?

Accepted Answer

Almost all parts do not come painted from the supplier. We usually do trial fits for major panels (such as doors, bonnets, guards) before the part is prepped and painted by us in our down draft spray booth. We colour match all vehicle paints with our spectro (spectrophotometer) and mix and match the paint combinations, to test sprays, then actually paint the required part.

Question 17

What if I have a problem after my vehicle is repaired?

Accepted Answer

Come in with your vehicle and see us first. We will want to inspect the issue and see if this falls within your recent insurance claim (as all insurance company work is stored on file with us and also with the insurance companies).

Question 18

Do I get warranty on the work carried out on my vehicle?

Accepted Answer

If your vehicle is repaired under an insurance claim, most insurance companies offer a lifetime warranty to the policy holder. Your insurance company can clarify this for you. For private work, we offer 3 years warranty on paint, as that is the warranty period offered by DeBeer Paints. Rust will not be covered under any warranty.

Question 19

What forms of payment do you accept?

Accepted Answer

We accept EFTPOS, credit cards (Visa & Mastercard), bank transfer (preorganised) and cash. It is our company policy that we request that all insurance excesses or private work must be paid for upon or before collecting your vehicle.

Question 20

What is an Panel Beater?

Accepted Answer

A formal description of an Automotive Panel Beater is a Tradesperson who repairs structural components, frames or panel work of motor vehicles constructed in whole or part from metal, metal alloys, plastic or substituted material and includes the formation of panels by hand /or process.

Question 21

What is a Spray Painter?

Accepted Answer

A formal description of an automotive spray painter is a tradesperson generally assisting in paint shop work including stopping up, rubbing down, masking, cleaning up and/or applying other than finish coats.

Question 22

Do quotes cost anything?

Accepted Answer

Private quotes will incur a fee to you (due to the time involved in outing a quote together etc). This fee is deducted from the cost of completed repairs, should you choose to go with us for repairs. Insurance quotes will not incur a fee to you, just make sure you have your insurance company & claim number organised first before you come in.

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Frequently Asked Questions

What are Smash Repairs?

What are the most common smash repairs?

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Can you match the paint colour?

If the car structure is damaged, is the car going to be a write off?

Do I need to use genuine car parts to keep my warranty?

What is an itemised account for car repairs?

Who do I pay my excess to?

What happens if my vehicle is not drivable?

Do I pay the excess if the accident was not my fault?

Do I need to notify my insurance provider before car repairs?