We had a tow bar fitted and when hooking the caravan up the Anderson plug came away from the car body.
The screws used to secure it were far too small.
Returned to A1 and longer screws were used.
Later when taking the van for a run discovered the indicator lights were the reverse to the car.
Took it back.
They hadn't connected the wiring correctly. This could of caused an accident if we hadn't discovered it and reversed the van wiring for the trip.
On both occasions, there was little concern shown.
These two examples demonstrated a lack of quality control.
Hi Mick, Thanks for taking the time to leave a review about your experience. As discussed over the phone if there is anything more we can do to help rectify this situation please let us know. While correcting the wiring mistake we also checked the function of your brake controller and Anderson plug to ensure everything is working correctly & safely.
We always aim to deliver a great experience. We are sorry we couldn't get it right for you this time. We will use the feedback to make us better and to ensure this doesn’t happen again.
Regards All Coast Auto Solutions
Responded 3 years ago