An answering service is a communications provider employed by a business to handle incoming phone calls. The phone is answered by a real person, a message is taken, and the message is sent per the instructions of the business.

We know that up to 75% of callers will hang up when they hear a voicemail message. To avoid missing important calls, we have operators available 24/7 to capture any required information in an SMS or email message. This will enable you to better prioritise and manage your workflow, with the added benefit of your clients being able to speak with a human instead of a recording.