CLR Electrical & Refrigeration

Asked them to come out and inspect our ac's as we have had issues from day one of institution. We were referred to them by the supplier.  They said they could not attend for 2 weeks. They then called out of the blue with no appointment to see if we were home, we organised for the next day, as we were out. They conducted an external visual inspection and said that one just needed a clean. I asked about my other concerns as we had had issues from day one and they said there was no point checking. I asked them to book the clean in urgently as we could not use it and he said someone would call Monday. After no call I then called them on Tuesday only to get voice mail. On Wednesday they called me and said they couldn't get there until a week Thursday. I said it was to long and their service was poor and I'd book another person. For the first time he then mentioned there was a call out fee of $90 odd dollars. I asked why I wasted told this originally. I would not use them again.

I would just like to convey our most sincere thanks to you and your wonderful staff for the prompt, polite, patient and efficient manner in which our air-conditioning problems were quickly rectified. I must sincerely apologise, If during the course of this issue, I briefly placed you into the category of Most Businesses I have dealt with, for this is not the case. I felt that the urgency of our problem quickly became your level of urgency and I was able to step back from the issue, focus on my own work, knowing that my concerns were competently being dealt with. Normally I would have to be crawling all over the issue 100%, however in this case I was able to relax and leave it completely in your hands. I can't thank you and your staff enough. What I can do is put the good name of your Firm out there into the public arena at every available opportunity, and I will. You can be assured that if I ever require services relating to the nature of your expertise I will be contacting your firm.

Very helpfull and pleasent stalf