Domayne Warrawong

Recently we purchased some beds from Domain Warrawong. We would like to commend the delivery contractors for outstanding service. They did a terrific job, were polite and it was a pleasure to business with them. Kerrin & Warwick

After shopping around & deciding to go with Bill at Domayne, we purchased our new Bosch D/W. Paid to have it delivered and installed with the old one removed. All of that went well, till we tried to use it. NO GO. After much mucking around we gave up & called the 24/7 Bosch service line. We were informed the "Error 20" needs a technician to fix it. So not happy with this. Called Bill the next morning, the installer delivery man Yuran came quite late the Wednesday afternoon. Yuran saw that his installation was correct. He called Domayne to let them know, to which he put me on the phone to have my options explained to me. I to & froed with a certain person with the initial "B", who proceeded to let me know Domayne didn't need our money. I once again started searching for a new D/W, I will just get my money back. After my research I went to D & spoke to Bill who did an upgrade match of a Bosch D/W. If not for Bill, Yuren & Cody who delivered & installed the D/W. I would have left D with disgust.

0 stars. This is the worst, most incompetent service I have received in a long time. Short story—Purchased fridge with delivery, installation and removal of old fridge, incompetent delivery people not able to get it through a gap that is easily big enough, arguing with my wife about removing old fridge as agreed, leaving packaging on the front lawn and generally carrying on like 2 incompetent people. Not happy Jan. Long story—I thought that spending a bit more here would ensure good service. I was wrong. Purchased fridge last Sunday, other retailers were offering free delivery, installation and removal of your old fridge so I spoke to the Domayne salesman and he said he will match that offer. Again before I paid, I confirmed they would deliver, install, remove old fridge—salesman again agreed and delivery was arranged for the following Monday while my wife was home. Cue Monday morning, I received a call from my wife saying it does not fit through the door. I suggested they use the back door as it is 60mm wider. They said it still does not fit without even trying it so I told them to leave it in the garage and I will get it in. When I next spoke with my wife she said they had argued about taking the old fridge but my wife thankfully had stood her ground and demanded they take it which they then did. Then she told me they had left the packaging all over the front lawn. Well that just hit a cord with me, so I called Domayne and told them they need to get it sorted. The man at Domayne called back and said they were going to pick it up soon, which they did. When I got home that afternoon I grabbed a tape measure and guess what? Not only does the fridge fit in the back door with 80mm to spare but it also fits in the front door albeit with only 20mm to spare. I suffer from scoliosis of the spine so getting a big fridge in by myself is out of the question. I rounded up a couple of great neighbours and got the fridge inside with room to spare. Point is I paid for delivery, installation and removal of old fridge. I received delivery to my garage and after an argument, removal of old fridge. This is completely unacceptable from Domayne, I will never again shop here.

BY ZAK - WHAT AN IMPRESSIVE YOUNG MAN HE IS. EXTREMELY HELPFUL & EXTREMELY KNOWLEDGABLE. DOMAYNE IS LUCKY TO HAVE HIM AS AN EMPLOYEE. I WAS VERY IMPRESSED WITH HIS SERVICE.