Question 1

What is Telehealth Physiotherapy

Accepted Answer

Telehealth physiotherapy at EmbdyHealth is an online video-based form of physio.

For most conditions, telehealth physiotherapy works the same as in-person physiotherapy, only this time you’re at home and using your computer or phone to video call with your therapist.

Question 2

What is the difference between online physio and in-person physio?

Accepted Answer

Firstly, you’ll connect with your physio via video on your device. The assessment process starts the same. You’ll discuss your pain and injury history. The physical assessment portion of telehealth differs from in-person physio, your EmbdyHealth physio will guide you through movements to identify the cause of your pain.

Treatment includes advice, education, and exercise.

Question 3

What are the benefits of online physio?

Accepted Answer

Affordable: Telehealth physiotherapy doesn’t come with the costs of running a physical practice. We pass these savings onto you. 
Time Saving: You get to ditch the commute, and you don’t have to worry about parking either. Spend time having fun.
Effective – Research Backed: Telehealth physio has been shown to be effective at treating the majority of injuries that are seen by a physiotherapist.

Question 4

I hurt myself at work, can I use worker's compensation insurance?

Accepted Answer

Yes you can.

The only thing we need from you before your session is your case number. Other than that, your treatment will be as it normally would for physiotherapy.

Don’t worry about payment, your insurance will have that covered for you.

Question 5

My Dr gave me an enhanced primary care (EPC) plan with 5 visits, can I use that here?

Accepted Answer

Yes, you can use your EPC plan here.

At EmbdyHealth we do not charge a gap on top of your rebate from your GP, we want you to get the most out of your physiotherapy without having to worry about how to pay for it.

All you have to do is upload your forms from the Dr to your client portal, or send them to your physio and they will sort that out for you.

Question 6

How do I pay for my Telehealth session?

Accepted Answer

Payment for your session is easy. After your session, your physio will talk you through the process of payment, generally this will be paid by card. During follow up sessions, if you book online you will pay upfront before your appointment. Don’t worry, you will always get a full refund if you can’t make it to your appointment and cancel more than 24hrs in advance.

Question 7

How do I use my private health insurance for telehealth physiotherapy?

Accepted Answer

After you consultation your physio will send you your invoice. You then submit this invoice to your insurer through their app or website to claim a rebate. It’s a simple process that varies slightly depending on your insurer but is usually hassle-free.

Question 8

What happens if you have a technical issue?

Accepted Answer

Our initial consultations are extended to 40 minutes to accommodate any potential issues, but at EmbdyHealth, if technical glitches prevent you from finishing your session, you’ll receive an immediate refund if you have already paid, and we’ll schedule another time for you to complete it.

Question 9

How do I complete my session?

Accepted Answer

Once you book your appointment, you’ll receive a couple of emails. The first email will include your consent form, and the second will contain your telehealth link. When it’s time for your appointment, simply click on the provided link. This link will take you to your session, where your physiotherapist will let you in, and your session will begin.

Question 10

What services does EmbdyHealth Physiotherapy offer?

Accepted Answer

At EmbdyHealth Physiothera, we provide a wide range of services through telehealth. We provide services for muscular pains, back pain, sciatica, work injuries (worker’s compensation), sports injuries, Medicare referrals (EPC’s), muscle strains, joint issues, neurological conditions, inflammatory conditions, tendon injuries, ligament injuries, and any other physio-related injuries you can think of.

Question 11

How much does telehealth cost and how long are the sessions at EmbdyHealth Physiotherapy?

Accepted Answer

At EmbdyHealth Physiotherapy, initial consultations last 40 minutes and are $60. Follow-up consultations are 15 minutes long and cost $40. These rates are affordable because we operate online. We do not have the associated costs of running a physical practice, allowing us to pass on savings to our patients.

Question 12

Do I need to register before booking my first appointment at EmbdyHealth Physiotherapy?

Accepted Answer

Yes, if you are booking online, when you book for the first time, you’ll be prompted to register and create a profile. This profile will serve as your central hub for all things EmbdyHealth. From managing appointments to uploading necessary forms, your profile makes it easy to stay organized and access important information.

Question 13

Can I see you through CTP insurance?

Accepted Answer

Yes you can. If you have been in a motor vehicle accident and need physiotherapy you can come and see us. All we need from you before your appointment is your case number. You can get this information to us by sending it to info@embdyhealth.com or by uploading it to your file after you have registered for an account. You can also send it to your physio directly during your appointment.

Question 14

Can I use my private health insurance?

Accepted Answer

Yes, you can use your private health insurance. Private health funds that are currently supporting telehealth physiotherapy include:

ACA Health Benefits Fund 
Australian Unity 
Bupa 
CBHS Health Fund 
CBHS Corporate Health 
Defence Health
GMHBA 
GUHealth 
Health.com.au
NIB Health Funds 
Rail and Transport Health Fund 
St Lukes Health 
Teachers Health 
Transport Health 
Westfund.

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