Florance Electrical

Get Direction

Trading for 10 years

Website

About Florance Electrical

The Top End has seen significant growth over the past few years with several major projects commencing and housing construction increasing. However, in this time the availability, quality and reliability of trade services has substantially decreased leaving customers and businesses alike disappointed. Recognising an opportunity to meet customer needs where the industry was lacking - reliability, quality and punctuality - Florance Electrical was founded by Alex Florance and Courtney Sim-Gully, two born and bred Territorians. Florance Electrical is an electrical contracting firm located in Darwin, Northern Territory offering services in construction, certification, inspections and preventative maintenance. Florance Electrical aims to deliver quality, affordable electrical services, in a punctual and friendly manner.

Products

Swing Solar Gate Openers
Electrical Automatic Sliding Gate Openers

Services

Domestic Electrical Services
Commercial Electrical Services
Industrial Electrical Services
Energy Management
Solar Installations
Free On-Site Consultation
24 Hour Emergency Electrical Services
Automatic Gate Installations
Electrical Fault Finding
Re-Wiring Electrical Installations
Switchboard Installations
Smoke Alarm Services
Free Safety Inspection
Appliance Repairs
Appliance Replacements
Ceiling Fan Repairs
Ceiling Fan Installations
Security & Sensor Lighting Services
Air Conditioning Installations
Air Conditioning Cleaning
Air Conditioning Repairs
TV Antenna Installations
TV Antenna Repairs
Excavating & Ground Works

Reviews

4.5 rating

12 reviews

Filter by rating

10

0

1

0

1

E

Elaine

1 year ago

The work was done well, and quickly. The guys who came were good, and the initial quote reasonable. Work was for an outdoor outlet to be replaced, the guys let me know it wasn't a standard outlet so to replace it would be costly, so opted to stick with the standard one they brought (and quoted). However on the second call I was told I'd need two installed, side by side. When I asked how much extra I was told only the cost of the extra outlet. I received the bill and it had extra labour tacked on bringing it to over $200 labour for less then an hours work. They're rates are $130.62 an hour, but fter a number of emails and phone calls they're only response to the additional labour charge was because there was additional work. We won't be using them again because of this.

Hey Elaine, Thank you for your feedback on our service, we appreciate you providing it and having the chance to clarify your points. We were initially requested to provide a quote to replace one standard 10A Clipsal weatherproof power point, we provided the quote which was approved and scheduled the work. Upon arriving we identified that the weatherproof power point was a 56 series Clipsal industrial type 10A power point and that there were two, not one. Our technician advised before proceeding that there would be additional costs to the quoted works as the fitting was a much more expensive type than we were advised. The technician also gave options to replace with a standard type or the industrial type but if the standard type was used that there would be penetrations showing in the wall as the standard type fittings have a smaller profile. You requested to have both power points replaced with standard weatherproof power points and the additional cost to replace the second power point including labour and material was $118. The additional cost was not for another hours labour but rather the labour and materials required to complete the work. Our hourly rate is $130+GST. We could have helped with providing the full cost up front in the initial quote had we been provided with more accurate information. I hope this helps clarify your query, thank you again for your feedback.

Responded 1 year ago

K

Ken

1 year ago

Firstly, the electrician arrived 20 minutes late and even when he arrived he spent more time outside on his phone before even entering our home to start the work. This was a normal work day, normal time and non emergency or call out yet when I queried the extra labour charge I was told by Alex Florance himself that I also needed to pay for travel time and any after the job "paperwork" needed at their rate of $130/hr. Then they require payment within 3 days or huge penalties are applied. Beware!!

Hi Ken, thank you for your feedback. All charges in regard to your job were advised upfront. We provide information via the phone when making the booking and also in a booking confirmation email explaining how we charge and that travel time is included. Further, the job was quoted so the costs were known excluding variation works that were requested onsite in addition to the quoted works prior to our attendance. We try our best to communicate well and advise of all things required to our clients.

Responded 1 year ago

J

Joe

3 years ago

10/10. Florance Electrical replaced our 20-year-old gate opener with a new internet-connected model. They have great attention to detail and are super responsive.

P

Philip

4 years ago

Sandy went out of her way to assist. They directed me to a business that could assist me, and they were most helpful when I rang for advice.

S

Steven

4 years ago

We've never had reason to complain. All of their office staff and sparkies are professional, informative, and friendly. Their work is always the best. They're accommodating, too. We always go straight to Florance Electrical.

J

Jess

4 years ago

Their friendly electricians that did the work were thorough, quick, and on time. I have used Florance Electrical twice now, and I highly recommend them. Their service is very reasonably priced. They're also prompt and clear when it comes to communication. Excellent customer service.

B

Bec

4 years ago

Thanks again, Alex. He finished off the light lifting installation in my living area. Not only was he professional and on time, but he also made sure everything was appropriately cleaned before leaving. This is the second time that I have used Florance Electrical, and I'll always reuse and recommend them.

G

Gerard

4 years ago

Florance Electrical kept us informed from the initial quote to the finished product. Their pricing was reasonable and fair, and everyone was on time. All the work and fixtures were exactly what we wanted. I recommend Florance Electrical for all electrical work. Harrison and Josh came around, did all the work, and everything was fantastic. We had Alex come around, too. Not only did he listen to what we wanted to be done, but he also offered excellent ideas and advice on how to upgrade and install things we hadn't even thought of. As I said, they're very professional, and I definitely recommend them.

C

Carla

4 years ago

I will definitely use Florance Electrical in the future again. They're on time and efficient. Their work has quality.

A

Andrew

4 years ago

I highly recommend Florance Electrical. I had them install some new fans in my unit; I'm super impressed with the service from both the tradesman and the admin team. Cheers guys.

M

Marita

4 years ago

We will use them again. Florance Electrical is a great company to deal with. Their approach was professional and prompt from initial enquiry to completion. I'm extremely impressed by the service they provided.

R

Rebekkah

4 years ago

Thanks, Florance Electrical, for the helpful and very polite service! I called in to fix a faulty power point. The guys checked all points thoroughly and fixed three. They also did a quick repair to my washing machine.