I recently signed up to get Foxtel in a new unit I just moved into. I first went into to Telstra and signed up with them - they did have trouble verifying the address but once that was sorted they said they would call me with an appointment for installation, which I had told him I I only have Monday and Tuesday off to do it because of my work schedule and that's when I was moving in.
I then had to call back on Monday myself for an appointment time for Wednesday afternoon after 3pm. He said he would put that in the notes for Foxtel.
I got a call from Foxtel confirming this, although she was a little rude to me, felt as though she was blaming me for receiving wrong info off Telstra. She said, "No, the appointments are between 2-5pm and that's it." I understand you have appointment time so I made sure I was there.
On Wednesday it was raining so the technician rang me to cancel because of the rain (understandable). I told him I really wanted it done in Monday. He said someone will call to organise this.
I then called first thing this morning (Monday) myself. The booking was still set in as Wednesday 24th.
I told him I was very unhappy with this service and poor communication. He checked the phone number which was correct and all he could say was, "I don't know why that happen". He also said that he can't get it done today for me, which I said I was not happy about. He clearly didn't know how to handle the situation because there was complete silence on the phone, so I said fine I'll just book it for tomorrow (Tuesday)
If I hadn't have called myself today you wouldn't have even realised that the booking was still on the 24th and I would probably still be waiting for a call!
As I said earlier I am really unhappy with the way this has been handle.
If this does not go ahead tomorrow I will be cancelling the whole thing.
