Question 1

What are my payment options?

Accepted Answer

Online purchases are made easy and secure with a selection of payment options, including credit card (GO MasterCard, Visa, MasterCard and American Express), MasterPass, Visa Checkout, Amex Express Checkout, PayPal or Gift Card.

Question 2

Can I apply for Interest Free?

Accepted Answer

If you don't already have an eligible Interest Free card, you can apply for a GO MasterCard online. If approved, you can purchase Interest Free online or instore today (excludes Apple products and Gift Cards).

Question 3

Is buying online safe?

Accepted Answer

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support with a large network of Harvey Norman stores nationwide.

Question 4

What is the "CVC"?

Accepted Answer

On MasterCard, Visa or GO MasterCard, the CVC is the last 3 digits on the back of the card. On American Express, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.

Question 5

What happens after I have completed payment online successfully?

Accepted Answer

After you place an order with us, you'll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.

Question 6

What is the cost of delivery?

Accepted Answer

We deliver to your home or office, anywhere within Australia, via our store network. Need a more precise time frame for when the product will be shipped? Simply check the delivery tab on the product page. If you're a Harvey Norman Online member, you can track its progress via My Account.

Question 7

Do I have to be home to receive my items?

Accepted Answer

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please Contact Us.

Question 8

Can I nominate a different delivery address to the billing address?

Accepted Answer

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

Question 9

How do I track my order online?

Accepted Answer

As a Harvey Norman Online member, you can log in and check on the status of your order online via My Account. To register as a member, go to Create An Account and follow the instructions.

Question 10

Will my order, which includes a few items, be delivered in the one box?

Accepted Answer

On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.

Question 11

What happens if I'm not at home to receive my purchased items?

Accepted Answer

If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

Question 12

What if I receive a damaged parcel, the wrong items, or don't receive my order at all?

Accepted Answer

If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified timeframe, please Contact Us.

Question 13

Can I choose to pick up my order in-store?

Accepted Answer

When buying online, you have the option to pick up your order from a Harvey Norman store: it's quick, convenient and free.

Question 14

What can I do if I have a problem with my new items?

Accepted Answer

If you are unhappy with the condition or performance of your new items, please contact your local Harvey Norman store for further assistance. You can look up the contact details and opening hours of your nearest store by using our Store Finder.

Question 15

What is Harvey Norman's online refund policy?

Accepted Answer

We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery or pick-up, to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Refund Policy.

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