Harvey Norman Warrawong

The 2 men who delivered my refrigerator on Sat were amazing; very professional & friendly. The weather was dreadful. Karen Mullin

Click & collect? Ha! They took my $450 then left me hanging! I patiently waited 3 hours before calling to find out why i still hadnt heard anything. The store hadnt even received my order! I had to contact the online via whatsapp or messenger (wtf?) where i was told by a bot that id be assisted soon. 4.5 hours later, still nothing! So now i get to waste another day tomorrow chasing my order! I knew should have gone to bing lee. Pathetic!!! So much for being a loyal customer! Never again!!

i took a shit

After 5 days waiting for a brand new fridge. 1 day extra due to delivery failure. This disgrace turns up!! I now have to wait until new year to repeat the process. After speaking with Dept Manager was told 'this happens' quite casually. I said as a paying customer that is the last thing I need to hear as a consumer. Im sure multi millionaire Harvey Norman himself would be happy with that flippant attitude about his business and produce delivery not to mention managerial response! I practically had to demand a part refund on top of a replacement as a 'festive gesture of goodwill'. 'Im not sure I can do that and I'll need the serial number'- get that off your system sale ticket are you serious!?!. I said you can and you will! After a call back which I demanded $110 refund is!$#@% feed to what Harvey Norman has put me through as a paying customer. Oh I then got a Merry Christmas?! WTF!? NEVER AGAIN!! Mr Harvey Norman- I hope you read this and it actually means something to you!

I bought a recliner lounge. Got it delivered. Customer service was great UNTIL I PAID. It was not working on delivery. I went through days of trying to get them to acknowledge the fault. When the so called customer service person to just gave me the run around. After one week I started researching my rights. After 10 business days I requested a refund. Not until I got a name and inquiry in with ACCC (3 weeks) did they even get the repair person to come and see (fixing it in 5 minutes). Appalling attitudes, non existent post sale customer service. I recommend going anywhere else even if more expensive. This experience was not worth the VERY minimal saving.

Bought an office chair $500, got it home and openend the package and it was damaged,an hour later sought a refund, then offered a reapair, take about a week. Had to settle for a replacement part from their diplay chair. I have little confidence that it will last much longer than the guarantee period. What happened to customer service, it was non existant in this circumstance. I will never shop Harvey Norman for furniture again.

I have just been to Harvey Norman Warrowong And im afraid it was a big let down, I was trying to transfer photos from a Samsung phone to a hard drive. I stood on the floor next to the telephones and Exaggerators for about 15 minutes trying to find the items I wanted I couldn't find any staff to help the floor, I finally asked a young lady at the desk who put me on to a Technician who instructed me to buy a certain stick with fittings stated that it was also a usb memory stick, turned out it wasn't a memory stick it was only to fit connect to other divices. In going to look for a hard drive so I could download my photos from my phone to the hard drive so I could get some photos printed from my last holiday this would have been a great number. I whent back to the desk asked for external hard drives was pointed towards a wall, whilst looking at these and trying to find a sales person to help but still without Success. I must say I was greatly Disappointed and let down.

Today I visited your Warrawong store to purchase a new Sony Bravia TV. Your sales assistant was so informative and helpful particularly as I am a 92 year old Veterans' Affairs Pensioner. Her name was Natalie.....rating 100%. With thanks, Bruce Etheredge.

I would like to praise the great work performed by a very efficient team of removalists. My furniture was difficult to get up to a second storey house and they did the job with great care and a real display of professionalism. They took photos, discussed the details of moving the furniture with intelligence. I have had a lot of dealings with removalists and these men were fantastic. As for certain salesman at your Warrawong branch, I struggled to find any on a certain Thursday night to pay the rest of my purchase. They were more interested in having a three way conversation while customers went looking for them. I think they can take a leaf out of the removalists book. Thank you for great service.

A stalwart of the Wollongong home goods retail scene. It's the same with all these sort of stores, your experience can vary depending on the staff who serve you but my last two visits, the bathroom equipment and a warranty return, I had such a great outcome.