Question 1

Who is Highgrove Bathrooms?

Accepted Answer

Highgrove Bathrooms is an Australian, family-owned and operated business, with multiple business partners throughout our stores in Australia. We opened the doors to our first store in 2004, now with over 30 stores and continuing to grow we are Australia's fastest growing bathroom company.

Question 2

Do you have retail stores or are you just online?

Accepted Answer

We currently have over 30 stores spanning over QLD, NSW, VIC, SA, TAS, WA and ACT. Find your local store.

Question 3

Do your products come with warranties?

Accepted Answer

Yes. Our warranties cover up to 15 years on selected items. If you are interested in the specific warranty of a product, you can view the warranties in the products information. An overall view of our warranties across our range is available here.

Question 4

How do I process a warranty claim?

Accepted Answer

To process a warranty claim you will need to fill out our Warranty Request Form and return to your place of purchase. Your place of purchase is on your tax invoice. In order to help your claim images are advised.

Question 5

Can I return and item due to change of mind?

Accepted Answer

You may return for change of mind however cost of returning the item is down to the customer. We do not refund for returns due to change of mind. A store credit or product exchange is available in this instance.

Question 6

Can I return an item that doesn't fit?

Accepted Answer

You may return for change of size however cost of returning the item is down to the customer. We do not refund for returns due to change of size. A store credit or product exchange is available in this instance.

Question 7

What do I do if I have received the wrong product?

Accepted Answer

It is best to contact your place of purchase, found on your tax invoice. If you are returning a product due to faulty, incorrect or warranty purposes, you may be asked to fill out a warranty/returns request form dependant on the problem. Highgrove Bathrooms do not refund for change of mind, we can accept returns for product exchange or store credit.

Question 8

I have received a product that has broken in transit. What do I do?

Accepted Answer

Following acceptance of a delivery, please check all items for breakages within 24 hours. If you notice that the product is broken please take a photo of the package and follow the Warranty and Returns procedure. Should an item be obviously broken on arrival, do not accept the delivery.

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