JB HI-FI Bundall Home

Hi, last weekend I needed to buy a new washing machine. The service I received at Robina on a busy Saturday afternoon was exceptional as was the promptness of my delivery last Monday and the friendliness of the delivery staff. Unfortunately I was unable to open and answer the online surveys sent to me so I have chosen to offer my support to JB HI Fi by this method. Thankyou I won’t hesitate to shop at your store again.

The Hisense TV I purchased has had frequent ongoing problems. After speaking to one of the two managers I was informed that the extended warranty I purchased is not actually with jb hi fi but with hisense. I have talked with hisense on the phone, been sent a USB with new software and then finally had a technician replace the mother board to still have exactly the same problems. After ringing back jb hi fi the manager was extremely rude to me and treated me like a nuisance. They won't take back the $800 TV and expect me to continually deal with hisense. Why would they sell me an extended warranty and then have no intention of honouring it. The fact hisense do their own servicing was not mentioned at sale. Jb hi fi Brundall has terrible customer service and will leave you with a faulty product and a useless warranty.

I wish to congratulate Nikki for the amazing help she gave me when I bought a phone from your store. I would not have purchased the phone if she had not offered to spend ages setting it up for me and transferring my photos and contacts etc. All the staff I met appeared willing and happy to actually assist customers. Very refreshing. Nikki is future management material. You are lucky to have her. Regards Anne Hepworth