Maitland Smash Repairs

Would highly recommend MSR great service an car returned so clean an shinny was like new.

Worst experience with these guys had to use them for my insurance went through. Fixed my car but they broke my car key and made me pay for it when they are the ones who broke it. What ever they Spray my car with has discoloured my black window trim. They said they washed my car but it was never washed either only a vacuum, Wouldn’t recommend at all

I have nothing but praise for MSR. They fixed my car to perfection. They also washed it and it was cleaner than when I dropped it off. They also went out of their way to make sure my car was roadworthy . I would highly recommend them

I usually don't review places, however MSR are a great professional team. No matter how premium the vehicle is, I trust their expertise and skills, from my personal experience I will definitely recommend them for any car repair and return for future repairs if needed with confidence. Professional team and the new updated building is a fantastic setup.

The team at Maitland Smash were by far the best I have dealt with so far. They communicated regularly via text and call to inform me where my vehicle was up to in the stage of repairs. With COVID, parts were delayed in coming to Aus so it took longer then normal however this was clearly communicated to me through the entire process. I picked up the vehicle last week and it was washed and vacuumed, it looked brand new after the repairs! Amazing service and great communication. Highly recommend.

Took the car to be repaired after I got rear ended. Took them 3 months to repair the car. When I tried to follow up over the 3 months, I was always being told that the repairers were not available to talk. The car was not ready on the date I was promised. When I got the car back, my reverse camera was no longer working and was told that they don’t know what the problem is and that I’d have to bring my car back into the repairers. This is a major inconvenience as I live and work in Sydney. Service is lacking.

My car was repaired by these guys got it back on Thursday rim is still damaged there's a black rubber cover missing and no badge on the new guard I will be contacting my insurance claims advisor Monday to lodge a complaint I find this very unprofessional.

I was told someone reversed into my car in car park damaging the repair again, later found out they reversed my car into someone else’s after watching the camera footage. Didn’t finish all work, new dent and didn’t tell me either when I went to pick up. $150 phone cradle taken of windscreen (no work was done on or near windscreen), told that it was never there, told them to check cameras, they did nothing, I contacted the insurance company asked them to check cameras and suddenly they found it in my centre console (whilst it was getting the unfinished work done), both me and one of my employees had searched the car including the centre console so it definitely wasn’t there. He constantly called me a liar all of which were proven I was right. Definitely wouldn’t recommend, unprofessional, rude and no quality checks before returning vehicle.

My car was involved in a car accident hit while parked after ringing qbe I was sent to maitland smash repairs,after they repaired my vehicle on way home I had a rattle when I got home I seen the grille was half hanging out so I rung my claims officer who advised me to contact maitland smash which I did to arrange for them to fix the car again.i took my vehicle back a bloke c ok me out and accussed me of damaging my own vehicle which was not fixed properly in the first place I would stay right away from this smash repairer they do dodgy work then try to blame it on the customer I'm now dealing with my claims officer to take the cat elsewhere to be repaired properly.

At first they took forever to even get the quote to my insurance company, so the insurance company almost cancelled the claim because it took so long. Once they started work, that also took much longer than they said, and they kept lying about when it would be ready, then blamed other people for the delay. When I finally got my car back, they'd damaged a part they'd been working near, but at first they tried to say it was coincidence and wouldn't accept responsibility. Treated me like I knew nothing. Luckily the mechanic they use was a bit easier to deal with, and he fixed it. The smash repair job was only average. The respraying doesn't quite match the rest of the car.