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Products
Freestanding Wood Heaters
Inbuilt Wood Heaters
Spectre Wood Heaters
Radiant Wood Heaters
Elite Wood Heaters
Supreme Wood Heaters Collection
Gas Log Fire Packages
Services
In-Store Shopping
In-Store Pick-Up
Delivery
High Quality Fireplace Supplies
100% Australian Made Gas Log Fires
Quality Made Products
10-Year Firebox Warranty
Unbeatable Prices
Fireplace Installations
Australian Owned Business
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Frequently Asked Questions
The glass on my fireplace is hot with only the pilot light on, is this normal?
Yes, the glass will remain hot and likely unable to rest your hand on there. The pilot light is still a form of fire with gas going to it resulting in it keeping the glass hot. Whilst we don’t recommend you turn your pilot light off, this is an option if you are worried about the heat coming off the glass.
Why am I having to change my batteries so frequently In my remote and receiver?
This is to do with the thermostat function being left on. Even when your remote is in the off position your thermostat is still defiantly turned on and using the batteries. This will also cause your heater to turn on and off by its self as it is set to the thermostat and once temperature drops in your room, the heater will turn on to maintain a set temperature.
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