Question 1

How can I make a payment for my order?

Accepted Answer

We provide several payment options for our customers:

Credit Cards: Pay securely with Visa, Mastercard, or American Express.
Afterpay: Receive your purchase right away and spread the cost across four interest-free installments.
PayPal: Use your PayPal balance, linked bank account, or a credit card to complete your payment.
Direct Debit: To arrange payment through direct debit, please reach out to

Question 2

What is the estimated delivery time for my order?

Accepted Answer

Delivery timelines can vary based on a few factors:

Product availability
Chosen brand
Delivery address (rural or remote areas may require multiple carriers, leading to longer transit times)
Supplier dispatch times
Generally, when everything goes smoothly, orders typically arrive within 5 to 10 business days.

Question 3

Can I pick up my order to reduce costs?

Accepted Answer

Yes, you can pick up your order at no extra cost from our suppliers’ warehouses. Most suppliers have warehouses in multiple states. Please contact us to confirm specific locations and availability.

Question 4

What should I do if my flooring arrives damaged?

Accepted Answer

If any items are damaged during delivery, notify Online Flooring Store on the same day. Do not sign for damaged items. For minor damages, such as to a few packs, take photos and add a note on the delivery receipt upon receiving.

Please note that returns are not accepted due to surplus product or change of mind.

Question 5

Why choose us?

Accepted Answer

With more than 45 years in the flooring industry, we bring extensive knowledge and experience to our customers. We are committed to offering the best prices in Australia and an excellent selection of high-quality flooring.

To learn more about our knowledgeable and approachable team, visit our About Us page.

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Frequently Asked Questions

How can I make a payment for my order?

What is the estimated delivery time for my order?

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