OZI SHINE HAND CAR WASH

Fantastic service and well priced

Went to Wollongong specifically to get my car washed. I have a loyalty card which I had filled up and was entitled to a free wash (was wanting inside cleaned too - to be paid for). Turned up and while I was waiting for the older gentleman to attend me, another gentleman turned up and went straight to the man and handed him his keys and checked he still had his phone number (looked like family or friend) and he wanted his big black ute cleaned. The man then finished talking to this man then came to me and I said I wanted my car cleaned and showed him my loyalty card, to which he told me they were too busy and he couldn't do my car till Monday (it was Wednesday!) as he had a whole heap of cars. He pointed out this big black ute here, which I told him wasn't acceptable as I was there first and my car should be cleaned first. He told me to leave keys and he would try do it. I spent 2 1/2 hours at the shops (gave him extra time than I wanted to stay) and came back to find my car hadn't moved and was still dirty and the carwash staff cleaning the big black ute! The man came over and told me he couldn't do my car and I told him how unhappy I was that he hadn't cleaned my car before the big black ute and this was unacceptable! He again told me to come back on Monday. Absolutely disgusting customer service for a loyal customer who has 3 cars that usually get taken there - not anymore! I'll be taking my business elsewhere as well as reviewing this experience! This service didn't even deserve the 1 star I gave!