Question 1

What business support services do we offer?

Accepted Answer

We offer comprehensive desktop and server support and solutions, networking and data management for both Windows and Mac OS X server platforms and cloud technologies.

Question 2

Can you tailor a support solution for my business?

Accepted Answer

Absolutely, not every business is the same. Technology and system requirements vary from business to business and across industries. We tailor support solutions that are right for your business, to ensure security, efficiency and productivity is the core of your business systems.

Question 3

Can you help to setup work from home and remote access for my business?

Accepted Answer

We can, in this day and age working from home has become an essential part of business. We can assist to setup secure access into your business network from the outside.

Question 4

Can you conduct a network audit and quotation?

Accepted Answer

Absolutely! The very best thing we can do is to audit and assess your current setup. From there we provide recommendations on how to streamline and improve your systems efficiency, relaibility and performance.

Question 5

Do you sell computers?

Accepted Answer

Yes we do, from laptops, desktop and all in one computers to custom made gaming or workstation computers.

Question 6

Do you build custom desktop systems?

Accepted Answer

Yes we do, anything from a custom PC designed for office and basic tasks through to professional trading, mining or gaming PC's

Question 7

What parts do you have?

Accepted Answer

We carry a vast range of spare parts and peripheries

Question 8

What do you recommend to keep my sysyem safe?

Accepted Answer

We recommend that everyone keeps an up to date copy of their data in atleast two places. A local backup to a hard drive and a cloud backup. Another good investment for desktop computer users is UPS.

Question 9

What IT services do you offer?

Accepted Answer

We offer in-house workshop and on-site computer repairs for personal and business users.

Question 10

Do you offer Server maintenance and administration services?

Accepted Answer

Yes, we offer a range of server admin and maintenance services. Our support ensures your server and network operates at optimum levels whilst ensuring that business data remains secure and safe from prying eyes!

Question 11

Can Rescuetech provide remote support services?

Accepted Answer

Yes we do, in additon to providing on-site and in-house technical support and repairs we offer remote technical support services over the internet. Please call to book.

Question 12

Can you recovery my deleted data?

Accepted Answer

Yes, we can rescue your data from a faulty hard drive or if you�ve accidentally deleted an important file. Remember though, we recommend backing up your data. Do this and data recovery will never be necessary!

Question 13

Can you fix a computer that has a virus?

Accepted Answer

Yes we can, we look to identify the source of the infection then to remove it. Once safely cleaned we work to secure the system to reduce or eliminate the possibility of system reinfection and compromise.

Question 14

Do we repair hardware?

Accepted Answer

Absolutely, our technicians are experienced and professionally trained to diagnose and identify hardware faults. We repair hardware faults to Mac and PC laptops, desktop computers and iPhones.

Question 15

Can we fix software and system corruptions?

Accepted Answer

Yes, understanding the relationship between software and hardware is a skill that our technical staff are well versed in. Software and system corruption is quite common and repairable.

Question 16

I damaged my laptop screen can Rescuetech replace it for me?

Accepted Answer

We can, we supply and replace almost any models laptop screen.

Question 17

What phones do you repair?

Accepted Answer

We only repair iPhones at Rescuetech, we don't offer iPad repairs.

Question 18

Why do you only repair iPhones and not other models?

Accepted Answer

We are a full service IT business, repairing all types of computers (Macs and PC's) at our workshop with any problem! There's also our on-site support services for households and local businesses. This keeps us busy so we stick to the iPhones for this reason and we've been doing them since 2008!

Question 19

What warranty is offered on your iPhone repairs?

Accepted Answer

All replacement iPhone screens have an unlimited life time warranty for any mulfunctions.

Question 20

If I damage or break my screen again is it covered under warranty?

Accepted Answer

No sorry it isn't, damaging your screen in any way will void warranty.

Rescuetech Computer And iPhone Repairs

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