Star Track

Thanks for a speedy delivery of our parcel. Much appreciated.

Disapointed paid extra money for quick delivery, tracking app says it’s been at my local depot all day, now won’t receive till Monday as no delivery’s on the weekend ,

This service doesn't even deserve one star, because it is totally ineffectual. How long does a parcel have to stay at the depot before it is delivered? Why are we paying for Express Shipping when this service, from my experience, is slower than Australia Post? This is the 2nd time this has happened to me and I got was Lies, Lies and more Lies. They need to clean up their act!

Five packages gone missing. Have been scanned onto the truck by the driver over two weeks ago, and now they have been removed. Gone ski!!! WTF?! Five packages. Over $300 worth of stuff, all gone. I complained about this driver who delivers in my area and now it is "payback" time, apparently. Just outrageous.

Never come to the door always end up with a card in the box and have to head down to Webb Street and collect myself.

Terrible.... I wouldn't bother using this service, zero support when trying to resolve an undelivered item issue. Dispatch couldn't care less. I had some items delivered on 24th March, all boxes were torn open and one item was missing. Delivery drivers told me they would lodge a record of the missing item and to call the distributor if I had not received the item within 2 days. Called the distributor and Startrack dispatch, called the Townsville number and went straight through to head office, the lady on the phone was no help, couldn't even tell me who delivered the package and didn't want nothing to do with it. The distributor has been trying to resolve this with Startrack and still no luck. Has been nearly 5 weeks and no word. Stay clear of this company, I have nothing good to say at this point.

Telstra package was delivered to the depot but not scanned after that and not received by us, so obviously never left the facility. When we spoke to them they told us it was out of their control and to call Telstra, even though they acknowledged our package had been scanned at their depot but not scanned again after that. Wouldn't even try to look for our package. Very, very dissapointing service.

This company has become a complete disgrace, can't get goods delivered because 1 box has damage so the other nine can not be delivered, now we have to have the senders permission to have that nine delivered!!!

6 attempts to deliver..instructions clearly state LEAVE AT THE DOOR IF NOT HOME!! Impossible to talk to anyone but a recorded message. Zero stars for blackholetrak

How long does a parcel have to sit in the delivery depot before it gets delivered?? Oh wait - it's on its way? PPhhttt... never turned up... Can't even get their story right. Urgent business consignment... Thanks a lot!

so far not good saying consignment on board still waiting

Useless and incompetent. Did not leave parcel when someone was home and then rebooked delivery with someone staying at home for them to simply neglect to turn up, even with communication from prior missed delivery. Said I could take the day off (depot only 9 to 5) and pick up from depot which is over an hour trip...there was no point using Startrack to deliver as they simply are incapable. I had to reorder the product and pick up from store on the weekend and have the money refunded. Complete waste of time.

My last 3 parcels have been delivered to the wrong address. Just because they both start with the letter B and are in the same suburb. Not sure if the delivery person was too lazy to find our street or they actually can’t read properly. Not happy and very reluctant to get anything delivered again. Only that the person the parcel was delivered to contacted us that I got my parcel and one online person enquired for us and discovered the issue.