Sunshine Toyota Currimundi

Disgusting . No customer service whatsoever. Found every excuse in the book . Been there twice and had the same results. THEIR NOT INTERESTED was my experience. Both times. I won’t be going back there again unless it’s covered by warranty as the car is less than 4 years old.

Booked in for serice and repair to dribbling LH windscreen washer (RH was perfect). They had no parts to repair washer but charged $70 to inspect and diagnose. Following week put in for diagnosed repair. After job it was worse but charged $113 and replaced the wrong part. So much for the diagnosis. Then advised it will cost another $100 plus to install the correct part. Ridiculous - as I even told them exactly what the problem was in the first place. Asked to speak with manager about paying 3 times for simple repair - too busy to talk with a guest but will phone. Two weeks later still waiting.

15/2/22 Went there to replace my key battery. Stood at the reception desk for 15 min. The Staff at the reception who was on the phone saw me waiting , but decided to walk away without even enquiring the reason for my visit. . There were other staff walking to and fro but no one asked me , why I am there for. I told one of the Staff about being ignored, but he went on saying that the reception remains unattended and its not their fault For a business the customer should the king and everything else comes after that. The staff attitude towards customers matters. Worst experience I ever had at a dealership.

To Whom It May Concern We would like to thank you very much for your efforts in talking to Toyota to find out if the replacement seal could be done under the extended warranty. We appreciate all that you have done on our behalf and please know we will highly recommend you to friends and family. Kind regards John and Christine Capp