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About Toll Express
Toll Express is a part of the Toll Group, the Asian region's leading provider of integrated logistics services. Toll Express is Australia's largest express pallet carrier. With a specific focus on part loads we also provide economy services for non-critical time deliveries. This includes fully networked operations in all states and a capability to conduct project coordination for out of the ordinary tasks.
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Reviews
1.6 rating
15 reviews
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KM
K Martin
1 year ago
0 stars if I could. Two weeks I've been waiting for a parcel. Every day I get told they will put it on the truck and send the next day. They don't even know where it is. So disappointing in every way.
C
Collin
1 year ago
I bought something from Perth on the 9th, I check my tracking details on the 11th and it says they tried delivering it on the 10th but couldn’t find my house (I live in a complex), telling me to call customer services. So I did (at around 12pm), the ai on the other end sent me a link for a live chat, and the person there was very nice and helpful. I told them the instructions to get into the complex and to my house, and they said it’ll be 1-2 days. Next day, it comes in the morning. They actually left it at the door since the door was closed and I was sleeping (instead of leaving a card). Great service!! PS: the website I ordered from said 7-15 business days for shipping, and I would’ve gotten it in 1 if they found my house the first time, but I still got it in 3!!
J
Joscor
2 years ago
Extremely poor service, I give Toll a negative rating. Parcel has been at GC depot for four days, multiple calls to customer service (obviously Toll does not know what service is). Best reply "We will continue to monitor your enquiry and provide further updates next business day by 11 AM or once the depot responded" Translated....we have talked to you so you should be happy...
M
Marley
2 years ago
Worst delivery service ever. Left a note on the delivery options to leave the parcel at my front door or side gate as i’m working all week and have no time to pick up. First day delivery failed for no reason and was told a card was left at the door but no card was to be found… Day 2 same thing, day 3, 4 and so on Called up and they simply said my parcel just needed a signature to be delivered but THEY NEVER COME HERE ANYWAY? I payed $20 for express delivery…Now im at a point where im told everyday the parcel is awaiting collection somewhere in ashmore but they WONT GIVE ME THE ADDRESS!? Week later and still no parcel… -5* if i could
T
Terina Ker
2 years ago
Pathetic!! They have had my parcel out for delivery 4 times so far and still haven't received it!! Ringing to find the parcel is pathetic also. Has now been 10 days and they haven't bothered to let me know where my parcel actually is. I asked them to keep it at their depot today to pick it up as it is an urgent parcel and now they are unsure where my parcel is for me to be able to collect it. ZERO stars if I could! I hope you go broke and other so called companies like DHL ditch you. They're the other pathetic company that uses Toll. Dumb as dog chit!! Now the idiots have loaded it on the truck!!!
N
Nur
2 years ago
Good customer service. Tried to help me as best as they can.
M
Martin
2 years ago
Pathetic service . Left a missed delivery note . Contacted them after 2 hrs on a Friday . No response till 11am on Monday . Still no progress with Enquiry and still have to wait for SMS to collect from depot . This company is pathetic
A
Amanda
2 years ago
Worst service / delivery customer service not even in Australia my delivery has been sitting in the Ashmore depot for 2 days no scan no delivery just disgusting you cannot contact the depot to find out about delivery you just have the international Manilla team how don't know anything
A
A
2 years ago
Very disappointed with, what they call a ‘service’. My front door was open with someone home but instead of knocking or calling out, they put the card in the door then left. BUT on a positive when I called the 1300 number, they were very helpful BUT this now means I have to drive 45 minutes to the closest depot to now collect my items (that I’ve already paid postage on). Let’s hope that part goes smoothly and I can then leave a positive follow up review.
S
Sakshi
3 years ago
Pathetic service.. Always I got unattempted delivery even though I was waiting at the door. No card received.. I called and after 2 hours wait , I came to know about my parcel. Second time , I was having my consignment of 2 parcels and I received only 1 and still waiting for my other parcel and the company did not know where my parcel is.. For the third consignment, they left no card and I got unattempted delivery. Next time , definitely I dont want my parcels through this company.
PM
Paul Moir
3 years ago
Sub-standard company, unprofessional, no support - you are just fed lies. Still waiting for my overnight express package after 3 days??? Yesterday after 5-6 calls to their Philippines call center I was told... "they cant find my package"???
JP
Jennifer Perks
3 years ago
got a card on the door, phone call, told to wait for a SMS, never came, email, told it would arrive next day, did not arrive, now a enquiry lodged through Freight Investigator and waiting....waiting..
JC
John Crawford
4 years ago
Compared to competitors, Toll is pathetic, and a rubbish courier company. I waited home all day, no delivery attempt, no card in mailbox. I paid for delivery because I could not drive to the store to shop due to illness. Then I had to have someone drive to the depot to pick up the item. If you buy online, and delivery is by Toll - then buy the item elsewhere.
SL
Shweta Lama
4 years ago
Poor service . Didn’t leave the card . No contact . I don’t don’t where my package is . It says Ashmore Australia but couldn’t get in contact with anyone . Called dpex but says it’s closed . So annoying !!
M
Mohammad
4 years ago
Poor service
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